Terms and Conditions

Privacy Policy

This privacy policy sets out the privacy policies and practices for The Body Centre with respect to how The Body Centre collects personal information. It also describes how The Body Centre maintains, uses, and discloses personal information. This Privacy Policy applies to information collected from you by The Body Centre via this website, and other places where or means by which we may collect personal information. This Privacy Policy also sets out how you can access certain information that The Body Centre may collect about you. In this Privacy Policy, “personal information” means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws, including, but not limited to, Your Contacts and other personal information collected through the Services.


Please note that the Site may contain links to other third party websites that are not controlled or operated by The Body Centre. This Privacy Policy does not apply to such third party websites, and The Body Centre is not responsible for the content of such third party websites or the privacy practices of such third parties. Therefore The Body Centre encourages you to request and review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites.




BY SUBMITTING PERSONAL INFORMATION TO The Body Centre, YOU AGREE THAT The Body Centre MAY COLLECT YOUR PERSONAL INFORMATION AND YOU CONSENT TO THE USE, DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the purposes identified herein at any time by contacting The Body Centre via the contact details at the end of this policy. If you refuse or withdraw your consent, you acknowledge that The Body Centre may not be able to provide you or continue to provide you with certain services or information which may be of value to you.


Revisions to This Privacy Policy


The Body Centre reserves the right, in The Body Centre’s discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. However, The Body Centre will treat your continued use of the Site, and Services following such revision as your acceptance of the revised terms. All revisions will be posted to the Sites and will apply to any personal information collected on or after the date posted. The Body Centre will obtain the necessary consent required under applicable privacy laws if it seeks to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.
This Privacy Policy was last updated 08 June 2017.

Collection of Your Information

The Body Centre may collect personal information about you, through your use of this Site, or through your use of the Services, which may include information provided in connection with the following activities:

·     Registering or filling in forms on the Site. This includes information you may provide when you request additional information about The Body Centre’s products and services or sign up to receive The Body Centre’s e-mail newsletters or coupons.

·     Uploading information to the Site.

·     Purchasing any product or service from The Body Centre Site.

·     Providing design or product feedback or making other submissions to The Body Centre.

·     Requesting information or assistance from The Body Centre. The Body Centre may also keep a copy of any communications or correspondence you may send to it, including any e-mail communications.

·     Participating or responding to consumer survey or requests for consumer’s opinions, concerns, and preferences regarding The Body Centre’s products and services.

·     Participating in consumer contests, sweepstakes and other promotions.

·     Using other features of the Site and Services that may be offered from time to time, and may require such information in order to utilize the feature.


The personal information that The Body Centre may collect may include your name, username, password, email address, age, date of birth, gender, address, telephone number, credit card and debit card numbers (with expiration dates), personal preferences, and any other personal information that you choose to include in your The Body Centre account, profile, your Submissions, or in other communications to The Body Centre. This may include information about your height, weight, fitness and health that is provided to The Body Centre voluntarily. You represent and warrant that you have the right and authority or have obtained all necessary consents (including under this Privacy Policy) to provide any information that is provided by you to The Body Centre.


The Body Centre may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Site, the routes by which users access the Site and use of any hyperlinks available on the Site. The Body Centre or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Site, and the Sites’ features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. This information is gathered by certain tools and methods the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted.




The Body Centre website may use “cookies” to provide services to you. A cookie is a piece of data that our website can send to your browser, and may then be stored on your computer. They generally allow our website to interact more efficiently with your computer. You may be able to set your browser to notify you before you receive a cookie so you can decide whether to accept it. You may also be able to set your browser to turn off cookies. Sometimes not accepting a cookie may affect your use of our website. We sometimes use cookies to monitor which pages on our website you visit, in order to improve our service.


Third Party Analytics and Tracking


The  Body Centre uses an automated device and application provided by third parties in connection with services such as surveys, advertising, social media management and analyzing usage of our Site. The third party utilised by The Body Centre is Wix. We use this tool to help us improve our Services, performance, and user experiences. This entity may use cookies, tracking pixels, agents and other visitor identification and tracking technologies which collect information to perform their service. We do not share personal information that we collect directly with these third parties. However, these third parties may collect personal information directly through the use of cookies and other tracking technologies. For an explanation of the information collected by these third parties and their respective privacy policies and procedures for opting out of particular uses of your data, please go to the WIX PRIVACY POLICY.


Please note that these third parties may use cookies. If you do not wish for your data to utilised, tools are available online to enable you to prevent the collection of data concerning your use of the Sites (including your IP address), which are generated by the cookie, and the processing of that data.
The Body Centre collects transactional information and browse behavior on our website. The Body Centre may use such information to offer you recommendations for products and services that are relevant to your interests. The Body Centre uses the services of trusted third parties to offer you meaningful recommendations during your online experience. The Body Centre shares IP address, unique ID number, shopping and browsing behavior with our third party service provider (Wix) on an aggregate basis, but does not share personal information for these purposes.


The Body Centre also works with trusted third parties that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visits to our Sites in order to help show advertisements on other websites likely to be of interest to you. If you would like more information about this practice, or to opt-out of this use of your anonymous information, please visit global.rakuten.com.


Protection of Your Information


To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, The Body Centre uses physical, technological and administrative procedures to protect the personal information that The Body Centre collects from loss, unauthorised access, modification, disclosure or other misuse.


Nevertheless, Internet or wireless transmissions are never completely private or secure. Any messages or information you send to the Site may be read or intercepted by others. If you have any questions about the security of personal information collected by The Body Centre, please contact: OLIVIA@THEBODYCENTRE.COM.AU


Please be aware that certain aspects of the Site are not confidential and are available for public viewing. Any submissions that you may post to any publicly available features of the Site, are not confidential and may be viewed by other users of the Site. By making personal information publicly available where the Site allows you to do so, you consent to such publication by The Body Centre or its service providers and agents.

Use of Your Personal information


Upon The Body Centre’s collection of your personal information, The Body Centre may use and disclose such personal information, separately or in combination with pre-existing information, for the following purposes:

·     To develop, enhance, market, sell or otherwise provide information, products or services;

·     To establish and conduct commercial relationships, including to process purchases or other transactions and to conduct or administer other transactions that you may engage in with The Body Centre including through the Site or the Services;

·     To conduct or administer contests, sweepstakes or other promotions in which you have participated;

·     To contact you in relation to your purchases or transactions, and to respond to any communications that you may have had with us;

·     To troubleshoot problems with the Site;

·     To customise your experience or homepage on the Sites;

·     To develop and manage The Body Centre's business, staff and operations;

·     To verify your identity and information;

·     To maintain and update our records;

·     To enforce compliance with this Privacy Policy;

·     To detect and protect The Body Centre and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with The Body Centre’s policies and contractual obligations;

·     To engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving The Body Centre;

·     As permitted by, and to comply with, any legal or regulatory requirements or provisions;

·     To access, preserve, disclose and use your personal information contained in: your account; all submissions; all communications to and from you; all information relating to your use of the Site;

·     Disclosure may occur if The Body Centre is required to do so by law or legal process, or if The Body Centre determines, in its sole discretion, that such action is necessary to protect the rights of The Body Centre, third parties, and other users of the Sites or for purposes of responding to your request for customer service; and

·     For any other purpose to which you consent.

The Body Centre may not be able to do these things without your personal information. For example, we may not be able to communicate with you and respond to your enquiries.


Disclosure of Your Information


The Body Centre may disclose your personal information to its subsidiaries or affiliates and to third parties whom The Body Centre hires to provide services on The Body Centre’s behalf, including, but not limited to: support services; website services; delivering promotional materials, contests, sweepstakes and other promotions; and answering customer questions about The Body Centre’s products and services. These subsidiaries, affiliates and third parties may be located overseas. The Body Centre will only provide those third parties with the personal information that they need to deliver the services to The Body Centre and/or on The Body Centre’s behalf. The Body Centre will not disclose your personal information to third parties for their direct marketing purposes without obtaining prior affirmative consent. In the event that The Body Centre is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving The Body Centre, you consent to your personal information and any other information The Body Centre may have collected being transferred to another party in connection with such transaction. You also consent to The Body Centre disclosing your personal information to legal, financial, insurance, or other advisors in connection with such business transaction or management of all or part of The Body Centre’s business or operations; as consented to by you from time to time, including to fulfill any other purposes that are identified when the personal information is collected; or as otherwise permitted or required by law.


Retention of Your Personal information


The personal information that you provide will be retained by The Body Centre in accordance with applicable laws. The Body Centre holds personal information electronically and in hard copy form. However, The Body Centre will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for The Body Centre business purposes.


Choice and Opt-Out Preferences


If, at any time, you prefer not to receive further promotional email communications from The Body Centre, you have the ability to unsubscribe from such communications by means of a link provided in every promotional e-mail that is sent to you by The Body Centre. You also have the ability to unsubscribe from such communications by contacting us via email, through the address provided at the end of this policy.


Access and Correction


The Body Centre will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Upon your written request, subject to certain exceptions provided by law, The Body Centre will give you access to that information. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that The Body Centre holds about you is not accurate, complete or up to date you may write to the The Body Centre at the address provided below. If you are able to establish that the information is not accurate, complete or up to date, The Body Centre will take reasonable steps to correct the information so that it is accurate, complete and up to date.


Request for Access and Correction, Questions, Comments, or Complaints


The Body Centre welcomes questions and comments about this Privacy Policy. Requests for access and correction of your personal information, questions, comments, or complaints should be directed to the The Body Centre at:

Phone: 0424 202 486


The Body Centre takes your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.


Cancellation Policy


Online Training and Membership

The Body Centre Online Training can be cancelled at any time. 

To cancel please send an email to olivia@thebodycentre.com.au.

Please allow 2-3 business days for account and payment to be deactivated.

Once account is deactivated you will loose your ability to access all ‘member only’ areas of the website.  You will stop receiving check-ins from the trainer and you will not receive any further programs or nutritional guidance.

If your membership is cancelled within 7 days of your last payment you may request a refund by contacting Olivia Forrest at olivia@thebodycentre.com.au.

You can reapply for online training and the membership at any time and continue your health and wellness journey.

Refund Policy

A refund for the purchase of a membership can be requested within 7 days of purchase by contacting Olivia Forrest at olivia@thebodycentre.com.au.


Failed Payment Policy

If a payment fails to be received, we shall contact you to discuss further options.  If we cannot contact you and no payment has been received in 7 days your membership shall be cancelled.  You can sign up again any time you want through the website.


Safety Protocols

We take your safety seriously and we hope that you will to.  When exercising please make sure you have the appropriate equipment recommended.  Please make sure you are in a safe space.  Please make sure your equipment is up to standard. Please have your phone near you in case of injury.  Please arrange to check in with someone after you finish so they will be alerted if you are injured. 


Contact Information

For more information, please contact Olivia Forrest at olivia@thebodycentre.com.au